Warranty Info
LORAX WORKS LIMITED WARRANTY
Terms of Limited Warranty
Lorax Works L.L.C., (the Company) warrants to the original retail purchaser, that the product(s) (excluding software) purchased direct from the Company or from a Company authorized reseller are free from defects in materials or workmanship under normal use and conditions for a period of ninety (90) days from date of purchase. This warranty does not cover damages resulting from accident, negligence, improper service or use or other causes not arising out of defects in materials or workmanship. A sales receipt, showing the purchase date and Lorax Works product details are required to verify proof of purchase. Should the product be determined defective during the applicable warranty period, the defective product will be repaired or replaced with a new or reconditioned product, at the Company's sole option. To obtain warranty service, the product must be returned to the Company after obtaining a Return Merchandise Authorization (RMA) along with proof of warranty coverage. YOU MUST OBTAIN AN RMA NUMBER PRIOR TO RETURNING ANY PRODUCT (see Lorax Works Warranty Service Guide for "How to obtain an RMA number"). Products returned without an RMA number may be refused and may subject the Customer to certain restocking fees, and/or additional shipping costs.
Disclaimer
Lorax Works shall not be liable for any injury, loss, damage or prejudice of any kind that may be suffered as a result of the use of the product. Additionally, Lorax Works is not responsible for ensuring that any product claimed to comply with Lorax Works specifications actually does so.
Under no circumstances shall Lorax Works be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence or strict liability. Such damages include, but are not limited to, loss of revenue, loss of data, loss of profits, loss of use of the Lorax Works product or peripherals, cost of capital, cost of replacement equipment, facilities or services, down time, purchaser's time, the claims of third parties, including customers, and injury to property.
The warranty stated above is the only warranty applicable to Lorax Works products. All other express or implied warranties, including all implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed. No oral or written information or advice given by Lorax Works, its agents or employees, shall create a warranty or in any way increase the scope of this warranty.
Jurisdiction and Venue
The Customer and Lorax Works agree that this warranty, its interpretation and any disputes arising from this warranty shall be exclusively governed by the laws of the State of Arizona, without regard to its conflict or choice of law provisions. Customer acknowledges and agrees that Arizona courts have jurisdiction over this warranty and that Arizona is an appropriate place for venue of any litigation. This is a knowing WAIVER of any rights Customer has to object to jurisdiction or venue.
Arbitration
If a controversy arises with respect to the subject matter of this Limited Warranty or any provision hereof, such controversy shall be settled by final, binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, such arbitration to be conducted in Maricopa County, Arizona.
Lorax Works reserves the right to change or modify its policies without notice.
LORAX WORKS WARRANTY SERVICE GUIDE
Congratulations on the purchase of your new Lorax Works product. In the unlikely event that you will need to utilize our warranty services, please follow the procedures as detailed in this Warranty Service Guide. We are glad you decided to purchase a Lorax Works product, and we promise to make every effort to meet your needs as our Customer. Thank you for your business!
This Warranty Service Guide should be read in conjunction with the Lorax Works Limited Warranty and details the procedures you must follow to obtain technical support and/or warranty service.
Technical Support
Lorax Works provides email technical support for your Lorax Works product for the period stated in your purchase documentation.
This technical support is limited to the use of products sold by Lorax Works. Technical support does not include installation of parts and software sold separately. Most hardware problems can be diagnosed through email exchange with our technical support, and, if necessary, either a replacement part can be shipped to you after receipt of the defective part or repair can be arranged.
The first step in addressing a warranty or technical support issue is to contact us at support@loraxworks.com. Technical support is available Monday through Friday from 8:00 am to 5:00 pm MST. When contacting technical support, please have your customer number (if applicable), and purchase documentation readily available.
Parts Replacement
If the Lorax Works technician determines that a part is defective, a replacement part may be sent to you, at our expense. You will be issued a Return Material Authorization ("RMA") number. YOU MUST OBTAIN AN RMA NUMBER PRIOR TO RETURNING ANY PART OR PRODUCT. Parts returned without an RMA number may be refused and may subject the Customer to certain restocking fees, and/or additional shipping costs. A replacement part will be shipped to you when the defective part is received by Lorax Works.
Lorax Works can send you a replacement part prior to receiving your defective part if you provide Lorax Works with your credit card number to cover the cost of the part. If your defective part is not received by Lorax Works at its designated facility within 15 days from the date of delivery of your new part, your credit card will be charged for the cost of the replacement part. Your shipping documentation (including tracking number) will serve as your proof of return.
How to obtain an RMA number
Contact us at support@loraxworks.com, after confirmation of the problem an RMA number will be emailed to you.
RMA return procedure:
- Write the RMA number in large, clear letters on the outside of the packaging.
- If applicable back up any data on the product before you return it. Lorax Works will not be responsible for any loss of data.
- Enclose a detailed written description of the problem that you encountered along with a copy of your original invoice.
- Prepay the shipping charges from you to the Lorax Works designated facility address provided to you together with your RMA number. Lorax Works will pay freight charges to return the product to you.
- Pack the system in its original carton with its original packing material and all original components. Lorax Works will not be responsible for any damages in shipment. We will assume that if product is received damaged, that the product was damaged prior to shipment.
- When we receive your returned product, we will, at our option, either repair or replace any part or the entire product to restore it to its proper working condition. Lorax Works will pay for shipping the system back to you.
- If the product is returned under the "Lorax Works 14-day money back guarantee", we will refund your account.
Buy with confidence with Lorax Works 14-day money back guarantee.*
How does it work?
After receipt of your order you have 14 days to decide whether you like it or not.
If you don't like it for whatever reason simply contact us to obtain an RMA number (see Lorax Works Warranty Service Guide for "How to obtain an RMA number". Important: Products returned without an RMA number may be refused and may subject the Customer to certain restocking fees, and/or additional shipping costs.) Then pack the product back in its original packaging together with all accompanying accessories, cables, drivers, software, manuals etc. and follow the RMA return procedure.
What do you need to do to get your money back? Ensure that:
- You have sent the goods back to us properly packaged and insured against transit damage/loss.
- You have made a full return of goods supplied on that receipt.
- You have not voided your warranty by breaking seals to areas restricted with warranty stickers.
- Your order is a standard off the shelf product and was not built to order or personalized to your requirements.
- You have not damaged the hardware or software or otherwise broken our Terms and Conditions (subjecting the goods to extreme heat, water damage etc).
As an added bonus, you may also upgrade your purchase to any of our kit packages paying only the difference in price. Upgrade must be purchased prior to expiration of your 14-day trial period. Order now!
*Our 14-day trial guarantee is only available to purchasers within the U.S.
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