Legal & Support
Warranty Information
Lorax Works stands behind every product we sell. Read the full details of our Limited Warranty and Service Guide below.
Lorax Works Limited Warranty
Coverage
Terms of Limited Warranty
Lorax Works L.L.C. warrants to the original retail purchaser that products (excluding software) purchased direct from the Company or from an authorized reseller are free from defects in materials or workmanship under normal use for 90 days from date of purchase.
This warranty does not cover damages resulting from accident, negligence, improper service, or other causes not arising from defects in materials or workmanship. A sales receipt showing the purchase date is required to verify proof of purchase.
Should the product be determined defective during the warranty period, it will be repaired or replaced with a new or reconditioned product, at the Company’s sole option.
Exclusions
Disclaimer
Lorax Works shall not be liable for any injury, loss, damage or prejudice of any kind resulting from the use of the product. Under no circumstances shall Lorax Works be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence or strict liability.
Such damages include but are not limited to: loss of revenue, loss of data, loss of profits, cost of replacement equipment, or injury to property. This warranty is the only warranty applicable to Lorax Works products. All implied warranties, including warranties of merchantability or fitness for a particular purpose, are hereby disclaimed.
Jurisdiction
Governing Law
This warranty, its interpretation and any disputes arising from it shall be exclusively governed by the laws of the State of Arizona, without regard to its conflict or choice of law provisions. Customer acknowledges that Arizona courts have jurisdiction and that Arizona is the appropriate venue for any litigation.
Disputes
Arbitration
Any controversy arising with respect to this Limited Warranty shall be settled by final, binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, conducted in Maricopa County, Arizona.
Lorax Works reserves the right to change or modify its policies without notice.
Service Guide
Warranty Service Procedures
We’re glad you purchased a Lorax Works product. In the unlikely event you need warranty service, follow the procedures below. Technical support is available via email at support@loraxworks.com, Monday–Friday 8am–5pm MST.
Technical Support
Getting Help
Lorax Works provides email technical support for your product for the period stated in your purchase documentation. Support covers use of products sold by Lorax Works — it does not include installation of separately purchased parts or software.
Most hardware issues can be diagnosed through email. If necessary, a replacement part can be shipped after receipt of the defective part, or repair can be arranged. Contact: support@loraxworks.com
Parts Replacement
RMA Process
If a technician determines a part is defective, a replacement may be sent at our expense. You’ll receive a Return Merchandise Authorization (RMA) number. You must obtain an RMA number prior to returning any product.
Write the RMA number in large, clear letters on the outside of the packaging.
Back up any data on the product before returning it — Lorax Works is not responsible for data loss.
Enclose a detailed written description of the problem along with a copy of your original invoice.
Prepay shipping charges to our facility. Lorax Works pays freight charges to return the product to you.
Pack in original carton with all original packing material and components.
Upon receipt, we will repair or replace the product to restore proper working condition.
Peace of Mind
14-Day Money Back Guarantee
After receiving your order you have 14 days to decide. If you don’t like it for any reason, contact us for an RMA number, pack the product in its original packaging, and we’ll refund your account in full. Available to U.S. purchasers only.
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